topic Re: Refund not received in Pay Monthly

Refund not received

LibW — Mon, 02 Oct 2023 19:10:10 GMT

O2 agreed to a £25 refund agreed weeks ago but nothing received so far

Re: Refund not received

jonsie — Mon, 02 Oct 2023 19:12:42 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Refund not received

Oxonian — Mon, 02 Oct 2023 19:29:49 GMT

@LibW

Have you checked if it was given as a credit on your account rather than as an outright refund ?

Re: Refund not received

madasaf1sh — Mon, 02 Oct 2023 19:39:38 GMT

@LibW

You normally have to chase, but it takes about 2 to 3 weeks for refunds depending on o2 and your bank.

It also depends on if the numpties in Cape Town have passed on your refund request...

Best thing to do is just chase o2 until you get it..

Re: Refund not received

MI5 — Mon, 02 Oct 2023 19:57:57 GMT

@LibW

It will show as a recent charge (negative amount) when added to your account.