https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655833#M264368 <P>Hi,</P><P>I am having a problem - I am unable to receive calls from outside O2 (otherwise able to ring out, send/receive texts etc)</P><P>Swapped the handset, swapped the SIM, no luck, any ideas? The tech support said to swap the sim again but I am sure that won;t fix it</P> Mon, 02 Oct 2023 16:08:11 GMT andreicr 2023-10-02T16:08:11Z https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655833#M264368 <P>Hi,</P><P>I am having a problem - I am unable to receive calls from outside O2 (otherwise able to ring out, send/receive texts etc)</P><P>Swapped the handset, swapped the SIM, no luck, any ideas? The tech support said to swap the sim again but I am sure that won;t fix it</P> Mon, 02 Oct 2023 16:08:11 GMT https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655833#M264368 andreicr 2023-10-02T16:08:11Z https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655836#M264370 <P>Ask the O2 CS tech support person to tear down and rebuild your account - this has rectified this type of issue for some, <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4999127">@andreicr</a>&nbsp;- but only O2 can deactivate your number, and then reactivate it a short while later. Good luck!</P> Mon, 02 Oct 2023 16:13:00 GMT https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655836#M264370 pgn 2023-10-02T16:13:00Z https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655902#M264385 <P>Thanks a lot, I've managed to log the fault and now waiting up to 3 working days for the tech team to get back to me</P> Mon, 02 Oct 2023 18:35:04 GMT https://community.o2.co.uk/t5/Pay-Monthly/unable-to-receive-calls-from-outside-O2/m-p/1655902#M264385 andreicr 2023-10-02T18:35:04Z