topic Re: Being billed for texts from a blocked number! in Pay Monthly

Being billed for texts from a blocked number!

LynB4 — Mon, 02 Oct 2023 15:36:13 GMT

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!

They're already on my phone's blocklist (doesn't seem to work), I have texted "UNSUBSCRIBE" back to them at their own stupid billing rate (I want to take a flamethrower to whoever made that legal), and can anyone at O2 advise how to get rid of the £35/month they're costing me??? This is absolutely maddening!

Re: Being billed for texts from a blocked number!

jonsie — Mon, 02 Oct 2023 15:44:58 GMT

You need to contact the ~~scammers~~ company directly

Find out how here

Phone-paid Services Authority - The UK regulatory body for phone-paid services (psauthority.org.uk)

Re: Being billed for texts from a blocked number!

LynB4 — Mon, 02 Oct 2023 16:12:35 GMT

Yes, isn't that lovely that this isn't customer service. I cannot find a way to contact customer service!

I can't find a phone number on the bloody website?

And when I try to use the "Our virtual assistant is here to answer your questions" option, it literally just punts me to these customer forums!

Re: Being billed for texts from a blocked number!

Enlli — Mon, 02 Oct 2023 16:18:36 GMT

The numbers are 202 from your handset or 0344 809 0202

You can also use social media

Message O2 on
(Facebook) (htps://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG)

However they won't be able to stop these text.

As stated that will have to be done by contacting the company involved