topic can't send premium messages in Pay Monthly

can't send premium messages

JJThorne — Wed, 27 Sep 2023 12:31:45 GMT

I am unable to send premium messages on my Samsung S21, I have contacted your support via the phone, and he couldn't see any issues on your side, I have googled the issue and gone through the advise on online and still unable to send premium message, can someone please help me with this.

Re: can't send premium messages

Enlli — Wed, 27 Sep 2023 12:35:44 GMT

This is not O2 but a community of customers like yourself.

Usually, the reasons for not being able to send are an account bar on premium numbers / text or a zero spend cap on your account.

You may have to keep on with O2 till you find an agent that could help

Re: can't send premium messages

TallTrees — Wed, 27 Sep 2023 13:01:14 GMT

Hi @JJThorne

Welcome to the o2 Community forum

I think it could be a premium rate bar applied.

As suggested by @Enlli

I have a bar on premium rate on my phone avoids those accidental hidden scams etc. and a direct to phone bill bar too.

This needs to be checked by o2 customer services. You can send a message to them on o2 customer service social media here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202