topic Re: VAT in Pay Monthly

VAT

JimH — Mon, 25 Sep 2023 14:48:28 GMT

I need a VAT bill

Re: VAT

madasaf1sh — Mon, 25 Sep 2023 14:57:05 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Re: VAT

JimH — Mon, 25 Sep 2023 14:58:28 GMT

thanks, looks like O2 are trying to stop you from talking to them directly. time to leave I think

Re: VAT

Bambino — Mon, 25 Sep 2023 15:22:22 GMT

@JimH O2's customer service is pretty poor, but I expect the rest are the same. If you want to leave, follow this guide: Cancelling your contract - An updated guide - O2 Community

Re: VAT

pgn — Mon, 25 Sep 2023 15:25:46 GMT

Not "stop", per-se, @JimH - the replies to this

show how obstacular they can be to get VAT bills enabled on your MyO2 - then you hit a CS Agent by chance at 08;10am one dim morning, and tadaa!

Re: VAT

JimH — Mon, 25 Sep 2023 15:53:07 GMT

Dont think thats an option anymore

Re: VAT

Enlli — Mon, 25 Sep 2023 16:05:44 GMT

@JimH VAT details have been removed from bills when people are placed on the new system

They are supposed to be available by contacting CS but you need someone who knows what they are doing

Re: VAT

pgn — Mon, 25 Sep 2023 16:11:00 GMT

@JimH wrote:
Dont think thats an option anymore

I have no visibility into how things look in the new 360 scenario, with the new back-end billing system, as my account is still on the original system... So that may be a fair assessment.

Tagging @Dave-O2 to see if he has a view of whether the option to have VAT Bills enabled on MyO2, both legacy and the new 360 way, still exists. Note VAT bills only apply to airtime on Refresh, as the Device Plan is operated as a Credit Agreement (£x over y months).

Re: VAT

JimH — Mon, 25 Sep 2023 16:14:15 GMT

Thanks for that. Think its easier to change to a provider who is easier to communicate with!

Re: VAT

Enlli — Mon, 25 Sep 2023 16:23:33 GMT

In 360 it tells you to contact O2. No option to switch VAT on or OFF

Re: VAT

pgn — Mon, 25 Sep 2023 17:36:32 GMT

@Enlli wrote:
In 360 it tells you to contact O2. No option to switch VAT on or OFF

VAT on/off is an O2-side switch or checkbox, @Enlli - hence "Contact O2" 🤞

Re: VAT

Dave-O2 — Tue, 26 Sep 2023 09:39:12 GMT

Thanks for the tag @pgn

@JimH So i can check which platform you're currently on, can you please drop me a PM with your mobile number?