topic Sim locked after inputting incorrect number in Pay Monthly

Sim locked after inputting incorrect number

SK17 — Mon, 25 Sep 2023 05:40:35 GMT

Hello, my phone updated over night, I went to unlock my phone this morning and did not realise i entered my lock pin instead of my sim pin, I know have locked my sim and its asking for a PUK code.

Can you help with this please?

Many thanks

Smita

Re: Sim locked after inputting incorrect number

TallTrees — Mon, 25 Sep 2023 06:12:16 GMT

Hi there @SK17

Welcome to the o2 Community forum

So sorry to hear you put in a wrong pin...totally understand

It is probable that you will need advice firstly from o2 customer service, you can access them through social media and I'll give you the guide to PAC but don't use anything until proper advice. Good luck and best wishes

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809

Re: Sim locked after inputting incorrect number

jonsie — Mon, 25 Sep 2023 06:44:23 GMT

Get your PUK code online

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