topic Re: Direct debit in Pay Monthly

Direct debit

Malcolm71 — Sat, 23 Sep 2023 19:17:16 GMT

My mobile account has recently been moved from a Virgin Mobile package to O2 (not by choice). In their email Virgin told me that my existing Direct Debit to Virgin would now go to O2 and I wouldn’t need to do anything more. Yet your first bill asks me to make a payment by 04 October and there is no mention of a Direct Debit. Please explain.

Re: Direct debit

jonsie — Sat, 23 Sep 2023 19:27:51 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Direct debit

TallTrees — Sat, 23 Sep 2023 19:29:12 GMT

Hi there @Malcolm71

Welcome to the o2 Community forum

We do not have access to accounts so you will need to contact O2 customer services

Contact info here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

ALSO

Re: Direct debit

Oxonian — Sun, 24 Sep 2023 20:42:49 GMT

@Malcolm71

If you do online banking, does the direct debit section of your bank's app shed any light on this ?

Does that suggest that your direct debit is still in place ?