topic Re: Strange Data usage in Pay Monthly

Strange Data usage

AndyF7 — Sun, 24 Sep 2023 14:52:59 GMT

I have 5GB monthly data allowance, and I have received a message saying that I have used all of this up until 5th Oct. On my account it says I have used 2.24 GB which is in line with my monthly average of 2 23 GB. I think this is incorrect and it leaves me with no inclusive data for 11 days until Mt next monthly allowance starts. Please rectify this anomaly and explain how this has arisen. Thank you.

Re: Strange Data usage

jonsie — Sun, 24 Sep 2023 15:05:56 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: Strange Data usage

pgn — Sun, 24 Sep 2023 15:51:56 GMT

Do not believe the message, nor should you click on any link in the message, @AndyF7 - log into your MyO2, either App or via web browser on https://accounts.o2.co.uk/ to confirm how much data you have - as I think you have done, reading your note. Ignore the message, which could be a phishing attempt:

Good luck!

Re: Strange Data usage

AndyF7 — Sun, 24 Sep 2023 16:33:43 GMT

Thank you, that is my next port of call.

Re: Strange Data usage

AndyF7 — Sun, 24 Sep 2023 16:36:12 GMT

Thank you. I have logged in to my account and it is showing as all monthly data used (5GB), although when I look at the data usage for current month it says 2.24GB used. Very strange. I will call O2 on the free number 202. Thanks again.