topic Re: Negative balance? in Pay Monthly

Negative balance?

TeroFaan — Tue, 29 Aug 2023 19:21:30 GMT

I usually pay my bill pay when I get it but and did so again this month but I was recently charged a direct debit as well which is the first time this has happened, I just logged in and checked my balance and its sitting at -111.05.

If I'm in a negative why would I be charged a direct debit in the first place?

Re: Negative balance?

MI5 — Tue, 29 Aug 2023 19:25:12 GMT

@TeroFaan

It depends if there was enough time between you paying and the DD date to stop it (usually needs 7 days).

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Negative balance?

TeroFaan — Tue, 29 Aug 2023 19:27:38 GMT

If my balance is in such a negative can I use that to pay my bill for the next couple months?

Re: Negative balance?

MI5 — Tue, 29 Aug 2023 19:30:58 GMT

@TeroFaan

Yes, your bill will be taken from your credit first.