topic Re: New Billing System in Pay Monthly

New Billing System

ari5t0tle405632 — Fri, 28 Jul 2023 08:45:02 GMT

Anyone know what the timeline is for everyone to be on the new system?

Re: New Billing System

Cleoriff — Fri, 28 Jul 2023 08:57:44 GMT

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402#M39424 @ari5t0tle405632

No idea. I'm still on the old system and have been waiting to be changed over. It's not happened yet.

Re: New Billing System

madasaf1sh — Fri, 28 Jul 2023 08:55:27 GMT

@ari5t0tle405632

How long is a piece of string.... and like others I am on the old system and to be honest I ain't bothered

Re: New Billing System

jonsie — Fri, 28 Jul 2023 09:07:38 GMT

With nearly 30 million customers this will take months, even years going off O2's normal practice!

Re: New Billing System

Peter_s — Fri, 25 Aug 2023 14:38:27 GMT

Sorry for the numpty question, how do I tell which system I'm on?

Peter

Re: New Billing System

gmarkj — Fri, 25 Aug 2023 15:09:07 GMT

You will have some extra options if you are on the new platform, like changing your spend cap and adding an eSim @Peter_s . You might also get a text about a new deal, and/or a new direct debit set up.

If you don't see those, you will be on the old one.

Re: New Billing System

Enlli — Fri, 25 Aug 2023 15:35:55 GMT

Been on the new system 16 months. Still have to go to the Web for some functions and the App for others. They still aren't the same!