topic Order in Pay Monthly

Order

SLA1231 — Wed, 23 Aug 2023 09:01:35 GMT

Hi ,

I had a message through saying thanks for your order but I haven’t ordered anything I’m a bit confused??

This was the text: Just confirming your order has gone through - thanks. Your order number is NC17818619, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

I’m confused what this is?

look forward to hearing from you.

Thanks

Shannon

Re: Order

MI5 — Wed, 23 Aug 2023 09:26:37 GMT

@SLA1231

It's just a system message that get sent when O2 transfers you to the new 360 billing system.

Nothing to worry about.

Re: Order

Enlli — Wed, 23 Aug 2023 09:27:08 GMT

This is a system error which has been going out to customers

You are being moved to the new 360 billing system and adjustments are bing made to ensure you remain on the same terms.

It was supposed to be fixed, but lots of people are still getting them

Frightening, but nothing to worry about.