topic Re: Why is O2 so useless? - anyone else having connection problems in N22? in Pay Monthly

Why is O2 so useless? - anyone else having connection problems in N22?

Anonymous — Tue, 14 Oct 2014 08:39:02 GMT

We have been having problems with O2 connectvity at our house for 4 months now. Despite complaints online, twitter, chat, phone and finally the complaints service, they still can't seem to sort it out. How can a mast takes 4 months to fix. And even trying to phone up to cancel the contract is useless, you just sit in a queue and never get to speak to anyone. I will never give them any business anymore.

Re: Why is O2 so useless? - anyone else having connection problems in N22?

Anonymous — Tue, 14 Oct 2014 08:44:21 GMT

We are told factors such as parts , available engineers, weather and sometimes access to private land can all play a part.

Unfortunately O2 won't / cannot give repair timescales.

Re: Why is O2 so useless? - anyone else having connection problems in N22?

MI5 — Tue, 14 Oct 2014 09:06:48 GMT

What exactly is the issue?

Re: Why is O2 so useless? - anyone else having connection problems in N22?

jonsie — Tue, 14 Oct 2014 09:54:03 GMT

The status page says there has been work on the masts in the past 24 hours...if you've had this problem for 4 months and gone down the complaints route I would be complaining again and asking to leave my contract without penalty.

Live results for N22, London, London

Our network is currently working fine
We've been working on phone masts in this area in the past 24 hours. Sorry if you couldn't use your phone.
Updated 10:00 (refreshed hourly). Recent faults might not show yet

Re: Why is O2 so useless? - anyone else having connection problems in N22?

MI5 — Tue, 14 Oct 2014 09:57:44 GMT

I am trying to establish if it is a 3g data congestion issue or not as this won't show as an issue on the status checker......

Re: Why is O2 so useless? - anyone else having connection problems in N22?

Bambino — Tue, 14 Oct 2014 10:00:21 GMT

I'm having no problem in N22. My phone is showing 4G. I use Tesco Mobile now, after having been with O2 for a very long time, but Tesco uses the O2 network, so my signal should be the same as the OP's.

Re: Why is O2 so useless? - anyone else having connection problems in N22?

jonsie — Tue, 14 Oct 2014 10:04:56 GMT

A previous thread from the OP.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Constant-connection-problems-North-London-not-getting-fixed-what/m-p/715795/highlight/true#M72798

It seems the area is prone to signal issues...

http://community.o2.co.uk/t5/Discussions-Feedback/quot-Sorry-we-are-experiencing-high-service-demand-in-this-area/m-p/577030/highlight/true#M39612

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Loss-of-signal-in-N22-7RY/m-p/768325/highlight/true#M77501

Re: Why is O2 so useless? - anyone else having connection problems in N22?

MI5 — Tue, 14 Oct 2014 10:06:47 GMT

Thanks for the tip off jonsie - looks very much like we've done all we can in the past......

Re: Why is O2 so useless? - anyone else having connection problems in N22?

Yuk — Tue, 22 Aug 2023 08:19:12 GMT

Unable to speak to a human being !

Re: Why is O2 so useless? - anyone else having connection problems in N22?

Enlli — Tue, 22 Aug 2023 08:27:13 GMT

@Yuk This thread is 9 years old!

We are customers here. If you want to speak to O2

Various ways and phone numbers in the guide