Cannot understand charges

Veryauldyin — Sun, 13 Aug 2023 00:18:25 GMT

Was on pay and go

Had balance of £100.71

O2 took £25 from balance

Signed up for pay monthly at £15 per month and contracted a new package with VM whom we had been customers for years

At that time connectivity was a shambles in our area and line kept dropping out.
Called o2 and technician said he would refund £25 and set new tariff at £15

Also kept my original number

I got a “contract” from O2 which has the wrong number on it
I have not received a contract for the

My payments to VM for the Maxit package were £85 to include an increase of £5 for Netflix Premium which we were on anyway, I believe(?) as well as some other charges because I got a text message about something unknown.

The £85 package has now increased to the best part of £100 plus the unknown stuff and the £100 credit seems to have disappeared.

Also, I now am paying O2 £15 for my mobile!
Candidly, I don’t believe that O2 and VM are pulling a fast one and I do know the several days during the negotiations will have contributed to some connectivity issues and I’m not blaming either O2 or VM but could somebody please sort this out?
Thank you,

Colin Brown

Re: Cannot understand charges

Bambino — Sun, 13 Aug 2023 01:27:38 GMT

@Veryauldyin This is not O2. This is a customer community with no access to anyone else's account information. You need to persevere with speaking to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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Cannot understand charges

Re: Cannot understand charges