topic Using my phone abroad in Pay Monthly

Using my phone abroad

daniellaflores — Thu, 10 Aug 2023 11:48:04 GMT

I am trying to make calls from my phone (abroad) but it tells me that the number cannot be processed. I activated my Travel on days ago and even so it does not allow me to make calls, not even to my voice mailbox.

Re: Using my phone abroad

jonsie — Thu, 10 Aug 2023 11:55:51 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: Using my phone abroad

Bambino — Thu, 10 Aug 2023 12:26:06 GMT

@daniellaflores Are you using the correct country codes? For instance, to call the UK from abroad you need to use the prefix +44 or 01144 instead of the first zero in the number.

Here's a guide for your voicemail: All you need to know about O2 Voicemail 901. - O2 Community