topic Overcharge on Pay Monthly account in Pay Monthly

Overcharge on Pay Monthly account

Fed_up1 — Sat, 05 Aug 2023 12:39:58 GMT

I think I have been overcharged for some international text messages as part of my last bill. How can I sort this out?

Re: Overcharge on Pay Monthly account

jonsie — Sat, 05 Aug 2023 12:48:27 GMT

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below

Re: Overcharge on Pay Monthly account

pgn — Sat, 05 Aug 2023 12:50:44 GMT

Your MyO2 should list all charges, and info below on international SMS cost from UK to other countries:

https://www.o2.co.uk/help/account-and-billing/extra-charges-guide

Any queries need to go to O2 on either Social Media, links just below this post, or 202 at around 08:10am any morning, @Fed_up1.