topic Re: Unexpected Order in Pay Monthly

Unexpected Order

Quicck — Thu, 03 Aug 2023 08:54:06 GMT

It same issue as many posts today there was an unexpected order number that adds Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail.

Have not requested this change

Cant contact by online chat of telephone...

Re: Unexpected Order

MI5 — Thu, 03 Aug 2023 09:02:37 GMT

@Quicck

It's a system error. Nothing to worry about.

Re: Unexpected Order

Breanna — Fri, 04 Aug 2023 12:44:18 GMT

For those that received the message regarding the overage allowance charges, O2 have let us know that this is a legitimate message issued as a billing correction. The details can be viewed in My O2 as well.

Others may have gotten a notification about a new order placement--that one is an error and O2 are investigating why it happened.