topic Re: Overage Allowance Charges in Pay Monthly

Overage Allowance Charges

NJS — Thu, 03 Aug 2023 19:44:05 GMT

Hello

I received a text advising my recent order had been placed and I didn’t order anything.

A second message advised that overage allowance charges had been added to my account. I didn’t request this and can’t get through to O2 on the phone.

can anyone shed any light on this?

Thanks

Nicola

Re: Overage Allowance Charges

madasaf1sh — Thu, 03 Aug 2023 19:46:56 GMT

@NJS

A quick search on this forum would inform you that these where an error sent by o2..

Re: Overage Allowance Charges

Enlli — Thu, 03 Aug 2023 19:48:53 GMT

From our community manager

O2 has let us know that these order messages were due to an error and that the notifications have now stopped. They're investigating why it happened but no need to worry.

Re: Overage Allowance Charges

NJS — Thu, 03 Aug 2023 19:50:44 GMT

Thank you- had only just joined 😊