topic Re: Account query in Pay Monthly

Account query

Rachel499 — Fri, 28 Jul 2023 16:44:01 GMT

Hi 02. My account was closed 2 weeks ago. My son got an upgrade, paid the balance, took an account out in his name and requested this number was transferred to his new account abd new phone. We were assured this was easy. After 4 long calls later this still hasn’t happened. Please help.

Re: Account query

madasaf1sh — Fri, 28 Jul 2023 16:50:34 GMT

@Rachel499

There is no o2 support on this customer to customer forum, so I am afraid you will have to persevere with o2.

if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Re: Account query

MI5 — Fri, 28 Jul 2023 17:16:23 GMT

@Rachel499

You need a number migration.

Guide here

Re: Account query

Breanna — Mon, 31 Jul 2023 12:22:24 GMT

Were you able to get this sorted @Rachel499?