topic Re: New 5G SIM while keeping the same number in Pay Monthly

New 5G SIM while keeping the same number

ChrisMitchell — Tue, 25 Jul 2023 08:25:14 GMT

I have just upgraded to a 5G phone from a 4G phone. On one of the options pages I ticked that 'I do not need a new SIM'. Unfortunately it seems I will need a new SIM to get 5G services. I can't for the life of me find how to order a new SIM without ordering a plan.

Tried 202 to see if it could be added to the order but they told me they can't do it because I've already upgraded. The only way they would do it was by sending a SIM with a new number but I want to keep the number I have.

Any ideas anyone

Thanks. Chris

Re: New 5G SIM while keeping the same number

MI5 — Tue, 25 Jul 2023 08:29:52 GMT

@ChrisMitchell

Easiest way is to pop into your local O2 store with some photo ID and they will do it for you for free.

Re: New 5G SIM while keeping the same number

ChrisMitchell — Tue, 25 Jul 2023 12:02:42 GMT

Thank you. I was hoping to avoid going to a shop as the nearest one is 45 miles away...

Re: New 5G SIM while keeping the same number

MI5 — Tue, 25 Jul 2023 12:05:26 GMT

@ChrisMitchell

Customer services can send you a new blank sim by post but they will switch off your old one before the new one arrives, so you'll be left without a working sim for a couple of days.