topic Re: Delete Old Account in Pay Monthly

Delete Old Account

Opoo — Thu, 20 Jul 2023 13:22:03 GMT

I have been migrated from Virgin to O2 and it seems I already exist as an old O2 account from years ago.

As a result, O2 won't let me use my email address to log into this new account and it won't let me use my mobile number to verify access to the old account and close it down.

I won't use an alternative email address, so I need O2 to delete the old account.

They seem to have completely abdicated their customer support functions to the "community", so here I am - hoping an O2 employee reads this before I decide to just cancel and go to a network that is prepared to fund proper customer support.

Re: Delete Old Account

Bambino — Thu, 20 Jul 2023 13:29:14 GMT

@Opoo No one here in the community has access to anyone else's account information. Our ability to pass this on to O2 account advisors has been eliminated. You'll need to keep trying to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Delete Old Account

Opoo — Thu, 20 Jul 2023 20:16:38 GMT

Thank you kindly. I'll give it a go.