topic Re: WiFi calling in Pay Monthly

WiFi calling

J_NE — Fri, 07 Jul 2023 15:10:51 GMT

WiFi calling disappeared from Samsung. It's enabled on the account but still no option appears to turn it on. Not under connections or the 3 dots under phone. Contacted Samsung & they confirmed no issues with current updates. Tried a different network SIM in the phone and WiFi calling reappeared! Switched back to O2 SIM and it's gone again. Anyone know how I can fix this issue? Ta 😊

Re: WiFi calling

pgn — Fri, 07 Jul 2023 15:15:29 GMT

@J_NE - is your Samsung model covered in o2's support pages for WiFi calling?

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: WiFi calling

J_NE — Fri, 07 Jul 2023 15:21:36 GMT

Hi thanks for answering! I've just checked out the firmware thing and it does have a different code but surprised this is an issue as I thought WiFi calling was pretty standard and also it was previously working on the device

Re: WiFi calling

MI5 — Fri, 07 Jul 2023 15:46:24 GMT

@J_NE

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: WiFi calling

J_NE — Fri, 07 Jul 2023 16:04:51 GMT

Given that ago too with not much help or success. Was hoping someone here was or had experienced something similar & could point me in the right direction 🙂

Re: WiFi calling

MI5 — Fri, 07 Jul 2023 16:10:29 GMT

@J_NE

As it would appear to be connected to your account, it's only O2 that can check that.

Not sure why we have customer service at all if we have to keep calling in help for customers, but @O2Emma should be able to check for you.

Re: WiFi calling

O2Emma — Fri, 07 Jul 2023 16:31:39 GMT

Hi @MI5 I will pick this up thanks.

Hi @J_NE I will send you a private message to look into it for you.

Re: WiFi calling

J_NE — Fri, 07 Jul 2023 16:43:41 GMT

Thank you for your help!