topic Re: Switch up changng in Pay Monthly

Switch up changng

Soks99 — Sun, 02 Jul 2023 15:09:49 GMT

Afternoon all. Apologies if this is in the wrong area, my first post.

I've just heard from one of my local O2 stores that switch up is changing to every 3 months now. Anyone confirm if this is true?

Re: Switch up changng

Soks99 — Sun, 02 Jul 2023 15:10:31 GMT

Forgot to add. This is from the 4th July it's taking effect from.

Re: Switch up changng

pgn — Sun, 02 Jul 2023 16:28:51 GMT

There are some changes if you rely on the Bolt-On, @Soks99 - it was discussed here recently:

https://community.o2.co.uk/t5/Pay-Monthly/Switch-Up-Bolt-On-Withdrawn/m-p/1628920/highlight/true#M259311

Re: Switch up changng

madasaf1sh — Sun, 02 Jul 2023 19:00:54 GMT

Not that I have heard of, and they have to give 30 days notice of any changes to tariffs or boltons and no one has heard owt..

And would be unfair to change the terms.

Re: Switch up changng

MI5 — Sun, 02 Jul 2023 19:58:55 GMT

16. O2 does not guarantee that the Bolt On will always be made available and reserves the right to end the Bolt On at any time.

O2 Switch Up - Terms and Conditions | O2

Re: Switch up changng

Soks99 — Sun, 02 Jul 2023 21:01:43 GMT

Ah yeah I saw that but that's to do with the bolt on. I have the plus plan and the people in the stores are saying from 4th July you have to wait three months to switch up again

Re: Switch up changng

madasaf1sh — Sun, 02 Jul 2023 21:03:48 GMT

Then that is a change to the plan, and they have to give 30 days notice... and notify you that it is changing.. As it forms part of your plan, they cant just change the rules...

@Martin-O2 @Breanna can we get an official o2 position on the possible changes to Switch Up

Re: Switch up changng

Soks99 — Sun, 02 Jul 2023 21:20:16 GMT

I agree, I've been looking everywhere and found nothing on it???

Re: Switch up changng

Breanna — Mon, 03 Jul 2023 10:53:19 GMT

@Soks99 @madasaf1sh

The has been updated with some info at the top there and any more relevant updates will be posted there later on.

Existing Switch Up customers can upgrade as normal but there will be some future changes to the bolt on as discussed in the link posted by @pgn above. If you're already on a Plus Plan, the T&Cs will remain the same.

The changes affect new customers from 3rd August 2023 and I see the bolt on is still available on the O2 site until that date.

Re: Switch up changng

Soks99 — Tue, 04 Jul 2023 12:36:52 GMT

Thank you for the info. I have the plus plan so I'm guessing I'll be unaffected by this?

Re: Switch up changng

MI5 — Tue, 04 Jul 2023 12:49:18 GMT

@Soks99 wrote:
Thank you for the info. I have the plus plan so I'm guessing I'll be unaffected by this?

No change @Soks99

Re: Switch up changng

Soks99 — Wed, 26 Jul 2023 12:20:44 GMT

Hello. Just been told by a store switch up is changing to every three months from the 3rd august (date might be wrong) I’m looking to pre order the fold 5 and was told these are an exception (along with the pixel fold) shouldn’t o2 let us know they’re changing terms

Re: Switch up changng

pgn — Wed, 26 Jul 2023 12:23:59 GMT

@Soks99 wrote:
Hello. Just been told by a store switch up is changing to every three months from the 3rd august (date might be wrong) I’m looking to pre order the fold 5 and was told these are an exception (along with the pixel fold) shouldn’t o2 let us know they’re changing terms

See the announcement and change added later here on the Forum, @Soks99:

https://community.o2.co.uk/t5/Welcome-News/Introducing-O2-Switch-Up-Swap-phones-whenever-you-want/m-p/1566636/highlight/true#M38534

Re: Switch up changng

Soks99 — Wed, 26 Jul 2023 12:32:45 GMT

Thanks I bookmarked it.

I can’t see the news at the moment but I just saw the communication sent to o2 staff

Re: Switch up changng

madasaf1sh — Wed, 26 Jul 2023 12:52:24 GMT

@Soks99

I have also asked on Twitter, and got the following response. And o2 should be telling people now the change of terms as they should be telling people 30 days in advance of any change...

Can someone in o2 @Breanna @Chris_K @Martin-O2 find out what these changes are going to be before the forum gets hit with lots of complaints from customers??

Re: Switch up changng

Breanna — Wed, 26 Jul 2023 13:01:50 GMT

@madasaf1sh O2 are going to send over the info for the updated bolt on terms when they can and I will post here and make sure they make it to the Switch Up guide as well.

The important note is that only customers with the bolt on are affected from August 3 and as far as we know, they were already notified of the change starting from 29 June as mentioned in the Switch Up post. Anyone who has Switch Up as part of their Plus Plan will see no change.

If anyone who comes across this post has the bolt on and hasn't received any notification (or if you have), let us know!

Re: Switch up changng

madasaf1sh — Wed, 26 Jul 2023 13:46:01 GMT

Thanks @Breanna

I think the stores are telling people with the Plus Plan they are also affected by the change (I have 2 plans with the Plus Plan) and been told once every 3months to change devices.

So would be good to get clarity...

Re: Switch up changng

Itsalive1978 — Tue, 01 Aug 2023 09:36:02 GMT

I also have plus plans and have been told that it will be every 3 months ……. 🙄

Re: Switch up changng

MrFrenzy — Tue, 01 Aug 2023 09:39:29 GMT

I too upgraded to a plus plan yesterday and was told the same by the store, that going forward I can’t switch up for at least 3 months.

Re: Switch up changng

Soks99 — Fri, 04 Aug 2023 12:20:58 GMT

Ok so. The stores are telling customers every 90 days but the website is saying this "O2 Switch Up Plus Plan customers

If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like.

If you got O2 Switch Up as part of a Plus Plan tariff from 3 August 2023, you can swap to a new phone every 90 days."

I'm so confused. Why is the communication in o2 so bad?