topic Re: Stay on the same tariff at the end of my contract in Pay Monthly

Stay on the same tariff at the end of my contract

BobT — Fri, 30 Jun 2023 17:44:06 GMT

I have received a message to say that I can opt to stay on my current tariff (+RPI) after the end of my contract, but that I need to request this option. When I go onto O2 website the option to remain on the same tariff is not available. Is the only option to wait on the line with customer services and request this option?

Re: I want to stay in the same tariff

BobT — Fri, 30 Jun 2023 17:37:58 GMT

Hi,

No I am not due an upgrade. I have been sent a text message to say that my contract has expired, but that on O2 I should have an option to remain on my current tariff of £10.46 plus RPI. However, I cannot find this option anywhere. Do I need to phone O2 support to get this option?

Re: I want to stay in the same tariff

Enlli — Fri, 30 Jun 2023 17:45:03 GMT

@BobT

You don't have to do anything. Your Contract becomes 30 day rolling automatically. If you want to upgrade or leave sometime in the future you can do so.

In the meanwhile carry on as normal

Re: Stay on the same tariff at the end of my contract

Enlli — Fri, 30 Jun 2023 17:46:07 GMT

Answered here

https://community.o2.co.uk/t5/Pay-Monthly/I-want-to-stay-in-the-same-tariff/m-p/1381794#M209681