topic Re: Apple Watch Reference Code 14 in Pay Monthly

Apple Watch Reference Code 14

Petera83 — Wed, 21 Jun 2023 19:15:29 GMT

Hi, what is causing this error?

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Re: Apple Watch Reference Code 14

pgn — Wed, 21 Jun 2023 22:01:53 GMT

It's a problem with your apple watch and phone - often times needs someone on the O2 side to help. If you have called 202 and they were unable to help, as the message advised, @Petera83, then there is an O2 advisor service from 8am tomorrow here on the forum. I will tag @O2Sarah- who is on until about lunchtime, keep a watch for a message here asking for more details so she can follow up for you with CS. Good luck.

Re: Apple Watch Reference Code 14

O2Sarah- — Thu, 22 Jun 2023 07:57:01 GMT

Thanks for the tag @pgn

@Petera83 I will send you a private message so we can look into this.

Re: Apple Watch Reference Code 14

Liam-Heffer — Fri, 30 Jun 2023 09:13:58 GMT

Good morning @O2Sarah could you also help me, I am having the same issue.

Thank you

Re: Apple Watch Reference Code 14

gmarkj — Fri, 30 Jun 2023 10:47:03 GMT

It is @O2Sarah- that you need @Liam-Heffer

Re: Apple Watch Reference Code 14

O2Sarah- — Fri, 30 Jun 2023 11:11:35 GMT

Thankyou @gmarkj

@Liam-Heffer I will send you a private message so we can look into this.