topic Re: Trying to pay off two device plans in Pay Monthly

Trying to pay off two device plans

AMCross1969 — Sat, 29 Apr 2023 10:29:40 GMT

i really am at my wits end with these shower of @@@@@@@@ been on the phone for over 3 hours now to various parts of the 02 empire from bolton to india and back to the uk

i have two contracts that i got a settlement figure from them which agreed with my My02

i paid that amount now three weeks later getting chase emails for £9.42

cant use their payment line as doesnt work

been cut off three times

02 shop cant help

and a young lady in india claims she sorted it then took out more money which is the same amount as the airtime amount

how many times to i have to put mysellf out because their systems dont work

anyone know a UK based number that can sort please

22 years with 02 and counting

Re: Trying to pay off two device plans

Enlli — Sat, 29 Apr 2023 10:39:47 GMT

@AMCross1969 I'll tag one of the forum advisors for yo

The should send you a message

@O2MichaelE Can you help here?

Re: Trying to pay off two device plans

AMCross1969 — Sat, 29 Apr 2023 10:58:47 GMT

last person said he would ring me back in 10 mins and now thats 30 mins gone no call surprise

Re: Trying to pay off two device plans

AMCross1969 — Sat, 29 Apr 2023 14:27:58 GMT

absolute idiots take my details for two accounts and dont take the device plan amount BUT the airtime amount although that isnt due to be paid until 4 th may

and ringing from the phones in question say that there is NO device plan amount DUE

Re: Trying to pay off two device plans

AMCross1969 — Tue, 02 May 2023 17:46:23 GMT

still waiting on a response 🙂

Re: Trying to pay off two device plans

AMCross1969 — Thu, 04 May 2023 18:43:16 GMT

does live chat still work everytime i goto check its offline

Re: Trying to pay off two device plans

Bambino — Thu, 04 May 2023 19:22:10 GMT

@AMCross1969 Live Chat is useless and will not be able to help you.

You can speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Re: Trying to pay off two device plans

AMCross1969 — Wed, 24 May 2023 18:21:20 GMT

payment management team are a joke as well

Re: Trying to pay off two device plans

AMCross — Wed, 24 May 2023 18:29:16 GMT

based in south africa and DOESNT now what a credit file is

so equifax means nothing to O2 staff

couldnt make it up

Re: Trying to pay off two device plans

pgn — Fri, 26 May 2023 05:22:37 GMT

@O2Emma would you be able to help @AMCross and/or @AMCross1969 when you come on shift later this morning? My chill pill supply is down to zero 😉

Re: Trying to pay off two device plans

O2Emma — Fri, 26 May 2023 07:14:50 GMT

Hi @pgn I will pick these up thanks.

Hi @AMCross1969 and @AMCross I will send you both a private message to look into this for you.

Re: Trying to pay off two device plans

AMCross1969 — Wed, 07 Jun 2023 22:40:35 GMT

what a joke asked me for the number and hasnt replied

Re: Trying to pay off two device plans

gmarkj — Thu, 08 Jun 2023 09:02:03 GMT

@O2Emma is back on again this afternoon @AMCross1969 , so hopefully she will pick up with you then.

In the meantime, perhaps @O2Sarah- might be able to step in to help?

Re: Trying to pay off two device plans

O2Sarah- — Thu, 08 Jun 2023 09:15:15 GMT

Thanks for the tag @gmarkj

@AMCross1969 I will send you a private message so we can look in to this 😊