topic New contract cancellation in Pay Monthly

New contract cancellation

MelanieHorn — Wed, 07 Jun 2023 13:33:28 GMT

I see that this is a sim only when i spoke to the operator to include a mobile device i was told yes i would be able to go to upgrade but i see i can not do that so i want to cancel

Re: New contract cancellation

Bambino — Wed, 07 Jun 2023 13:38:51 GMT

@MelanieHorn You have 14 days to change your mind: Returning your device | Help & Support | O2

If you're past that point you will need to cancel: Cancelling your contract - An updated guide - O2 Community

Re: New contract cancellation

MelanieHorn — Wed, 07 Jun 2023 13:40:42 GMT

Thank you so much.

Re: New contract cancellation

madasaf1sh — Wed, 07 Jun 2023 13:41:04 GMT

@MelanieHorn

You need to wait between 3 and 6 months when on a sim only plan till you can upgrade, dependent on payment history.

If you want to cancel and are outside your 14days then you will need to pay any termination fees.

Details on how to cancel are here