topic Re: Extra charges an payment date change in Pay Monthly

Extra charges an payment date change

LS91 — Mon, 22 May 2023 08:46:20 GMT

I spoke to someone the other day an she said she would take off extra charges as i didnt get the service and change payment date to 31st of every month now ive been cut off an she said i wouldnt

Re: Extra charges an payment date change

Cleoriff — Mon, 22 May 2023 08:56:58 GMT

@LS91

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Extra charges an payment date change

gmarkj — Mon, 22 May 2023 09:44:55 GMT

o2 won't be able to change the payment date to the 31st as there isn't one of those in all months @LS91

You would either have to choose the 28th or a day at the start (1st/2nd/etc).