topic Re: Roaming in Pay Monthly

Roaming

Angry123 — Thu, 18 May 2023 14:50:51 GMT

I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved a text from O2 saying I will be charged £7.20 per MB to use this data - will I still be charged?

Re: Roaming

MI5 — Thu, 18 May 2023 14:55:18 GMT

@Angry123

St Martin is Caribbean, not in EU.

https://www.o2.co.uk/international/using-your-phone-abroad

Re: Roaming

Angry123 — Thu, 18 May 2023 15:11:43 GMT

St Martin is included in the O2 europe zone

https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

Re: Roaming

MI5 — Thu, 18 May 2023 15:20:21 GMT

@Angry123

The page I linked to says not.

The page you linked to says yes, so looks like we need @O2Emma to confirm which one is correct please?

Re: Roaming

O2Emma — Thu, 18 May 2023 15:25:56 GMT

Hi @MI5 I will pick this up thanks.

Hi @Angry123 I will send you a private message to look into this for you.

Re: Roaming

Enlli — Thu, 18 May 2023 16:26:10 GMT

Interesting. I see St Martin included in the list but not Sint Maarten. Is this another Cyprus when it comes to roaming?

Re: Roaming

madasaf1sh — Thu, 18 May 2023 17:17:11 GMT

@Enlli @Angry123

Sint Maarten is the Dutch Side of the Island is not part of the EU

Saint Martin is the French half and is part of the EU

So it is all dependent on which part of the Island you are in, so yep another Cyprus...

So if you in the South you will be charged at £7.20 per MB and if in the North it should be included, they do have different mobile networks as well

Sint Maarten has two mobile operators (Flow/Chippie (formerly UTS) & TelCell), while Saint Martin has four mobile operators (Dauphin Telecom, Digicel, Flow/Chippie & Orange)

Good Luck, as you will need it ...

Re: Roaming

MI5 — Thu, 18 May 2023 17:43:19 GMT

More relevant is that O2 gives two different pieces of info for the same country, St Martin, and does not distinguish between the two here https://www.o2.co.uk/international/using-your-phone-abroad

Re: Roaming

Breanna — Fri, 19 May 2023 10:12:51 GMT

@O2Sarah- can you shed any light on this? It's not an account specific issue.

Re: Roaming

O2Sarah- — Fri, 19 May 2023 14:29:18 GMT

Hi the correct standard rates for St Martin are the below however this is covered under o2 travel

Standard rates

Making calls	£2/min
Receiving calls	£2/min
Sending texts	50p/text
Using data	£7.20/MB

https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

Re: Roaming

Enlli — Fri, 19 May 2023 14:48:54 GMT

@O2Sarah- Unfortunately the other part of the island, St Maarten, is not included, indeed appears not to be listed anywhere. It is possible to inadvertently roam between the two, and be charged even with the travel bolt on

Re: Roaming

Enlli — Fri, 19 May 2023 15:04:23 GMT

Need removing from the EU Roaming page pronto. The OP has a justifiable complaint

Re: Roaming

pgn — Sun, 21 May 2023 12:08:44 GMT

And removed from here also, @Breanna - https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

And: https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates

And one of the telcos mentioned above - Flow/Chippie - operates on both Saint Martin (French side) and Sint Maarten (Dutch side) - what a kerfuffle!

Re: Roaming

madasaf1sh — Sun, 21 May 2023 17:29:17 GMT

These are 2 different countries, as I said originally one is in the EU (the french side) and one isnt the Dutch Side, so EU rules apply to the French Side but not to the Dutch Side

So the page on the EU Roaming page is correct for Saint Martin

Sint Maarten is a different country and EU Rules dont apply..

If you are not confused send a postcard to PO BOX Weird Borders , Somewhere in France or Holland....

Re: Roaming

pgn — Sun, 21 May 2023 17:42:07 GMT

Yes, the address for that postcard could also be somewhere in Turkey or Greece 😆

And Cyprus: