topic Payment taken but still cut me off. in Pay Monthly

Payment taken but still cut me off.

Payment7 — Tue, 16 May 2023 12:59:29 GMT

Absolutely terrible service from o2 I have been a loyal customer for 15years maybe more the problem I am having is a monthly direct debit was due on the 3/5/23 I didn't have the money in my account . But I payed this bill manually on the 5/5/23 debit taken from my bank on the 6/5/23 showing on the bank statement as payment taken on the 9/5/23 they have cut me off even though payment was made albeit a couple of days late. I got through to customer service today to be told that the systems takes a few days to register more than 10days in this case plus cut off also to be told there is nothing she could do apart from I could pay my next month's bill plus a £6 late charge from last months bill they are threatening to take a large sum from my bank on the 30/5/23 for missing the one on the 3/5/23 plus next months even though I have made payment I have been without a phone now for nearly a week I have never been so disgusted with the lack of help from o2 especially in the given times when my contract ends with yourself I will be moving on absolute joke

Re: Payment taken but still cut me off.

Cleoriff — Tue, 16 May 2023 13:12:38 GMT

@Payment7

You need to contact payment management.

Details here Guide: How to find help & contact O2

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype

Re: Payment taken but still cut me off.

Breanna — Wed, 17 May 2023 10:15:17 GMT

Were you able to get in touch with payment management @Payment7?