topic Re: New phone in Pay Monthly

New phone

Bob84 — Thu, 11 May 2023 10:58:33 GMT

The delivery driver wouldn't realise my new phone because I didn't have a pin code

Re: New phone

MI5 — Thu, 11 May 2023 12:23:16 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or you can call them on 0800 081 0255
Thanks

Thanks

Re: New phone

BUnit82 — Thu, 11 May 2023 21:15:25 GMT

This happened to me today also. I had to refuse my iPad Pro as I did not know or even received a pin.

it’s done me a favour as I had ordered the wrong pad!

Re: New phone

MI5 — Thu, 11 May 2023 21:25:42 GMT

@BUnit82 @Bob84

See this O2 announcement.

https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/1619025?search-action-id=166078596965&search-result-uid=1619025