topic IMEI bar not lifted in Pay Monthly

IMEI bar not lifted

Cally3 — Wed, 10 May 2023 19:03:25 GMT

My new phone was delivered to the wrong address on the 3rd April and contacted CS and a bar was put on it. It was retrieved on the 5th April and contacted CS where I was assured the bar would be lifted in 24hrs. After countless phonecalls and visits instore over a month later and the phone still doesn't work and to make matters worse CS then put a bar on my sim in error so I have no working phone. Contacted CS again and was assured 24hrs and it would be lifted. That was on Friday 5th May. Another phone call Monday 8th and again assured everything would be sorted and yet again nothing has been done. Any help/info would be appreciated.

Re: IMEI bar not lifted

MI5 — Wed, 10 May 2023 21:23:43 GMT

@Cally3

It seems O2 are incapable of reversing an IMEI bar just lately judging by the number of posts on here.

Ask them to replace the phone for you instead.

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: IMEI bar not lifted

Cally3 — Wed, 10 May 2023 22:08:15 GMT

Thank you, will try contacting through fb again as I can't even phone 202 as they've blocked my SIM.

Re: IMEI bar not lifted

pgn — Thu, 11 May 2023 05:52:49 GMT

The number to call from any non-O2 phone is 0344 809 0202, @Cally3.