topic Re: how the hell do you pay off your device plan in Pay Monthly

how the hell do you pay off your device plan

AMCross — Sun, 02 Apr 2023 14:03:03 GMT

as title been on hold now for 1.5hrs#

why cant you just do it online like any other company

Re: how the hell do you pay off your device plan

MI5 — Sun, 02 Apr 2023 14:11:42 GMT

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Re: how the hell do you pay off your device plan

AMCross — Mon, 03 Apr 2023 18:05:31 GMT

After 1 hr and 55 mins the girl was happy to sort and then tried to sell me a sim only package and told my to use the loyalty bonus and text all my numbers to 21500 and then get a text today that although i have 5 monthly contracts they cannot apply discount

Re: how the hell do you pay off your device plan

AMCross — Tue, 09 May 2023 16:42:51 GMT

does anyone on here actually work for 02

Re: how the hell do you pay off your device plan

AMCross — Tue, 09 May 2023 16:45:28 GMT

and now getting threating letters saying going to cut me off BUT they cant take payment for a mistake they made

SURELY there is a UK BASED CUSTOMER DEPT

Re: how the hell do you pay off your device plan

Enlli — Tue, 09 May 2023 16:53:34 GMT

@AMCross wrote:
does anyone on here actually work for 02

This is a community forum made up of customers such as yourself

However, as you have tried the phone route I'll ask an advisor to take a look

They will message you here

@O2Emma can you help here?

Re: how the hell do you pay off your device plan

O2Emma — Tue, 09 May 2023 17:00:08 GMT

Hi @Enlli I will pick this up thanks

Hi @AMCross I will send you a private message to look into this for you.

Re: how the hell do you pay off your device plan

Enlli — Tue, 09 May 2023 17:08:04 GMT

Thank @O2Emma

Re: how the hell do you pay off your device plan

AMCross — Tue, 09 May 2023 17:31:54 GMT

and emma cant help either but thats ok customer with 5 monthly accounts has plenty of options

Re: how the hell do you pay off your device plan

AMCross — Sun, 21 May 2023 18:20:12 GMT

and 02 have managed to mess up my credit file

goes from owing £75 to settle my accounts to now Owing £125 with no explanation and NO email/Text/Calls as ive paid more than the settlement figure

disgraceful waste of customer loyality