topic Re: Changing from direct debit to card for payments in Pay Monthly

Changing from direct debit to card for payments

Gardener — Mon, 08 May 2023 10:06:35 GMT

Just wondering how I can change from paying by direct debit to paying with a credit card. I've saved my credit card details on my account. Can I just cancel the direct debit with my bank and payments will automatically switch to my card?

Re: Changing from direct debit to card for payments

Cleoriff — Mon, 08 May 2023 10:16:29 GMT

@Gardener

Don't do anything with direct debit until you have changed your method of payment.

You need to go into MyO2 http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your method of payment.O2 will send you a text to make sure it's you.

If you have any problems call O2’s Payment management team . You can reach them by calling 0800 902 0217.

Re: Changing from direct debit to card for payments

MI5 — Mon, 08 May 2023 10:17:12 GMT

@Gardener

Your payment will only be taken automatically by direct debit.

If you cancel it, you will need to remember to pay manually each month, which could cause you problems.

Best advice is to leave direct debit in place.

If the date is inconvenient to you, call payment management to change it.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Re: Changing from direct debit to card for payments

Gardener — Mon, 08 May 2023 10:19:56 GMT

Many thanks. That's worked.

Re: Changing from direct debit to card for payments

Cleoriff — Mon, 08 May 2023 10:23:07 GMT

Your very welcome @Gardener 😊

Re: Changing from direct debit to card for payments

Gardener — Mon, 08 May 2023 10:25:35 GMT

Good point - thank you.

Re: Changing from direct debit to card for payments

MI5 — Mon, 08 May 2023 11:54:52 GMT

Welcome

Re: Changing from direct debit to card for payments

Cleoriff — Mon, 08 May 2023 12:10:30 GMT

Deleted 🙄