topic Re: My bill is higher this month in Pay Monthly

My bill is higher this month

Natlouknights — Mon, 03 Apr 2023 10:24:00 GMT

Hi O2,

My monthly bill was higher this month and I can’t find a reason why or any emails communicating this. If anything I feel like my bill should be lower as I don’t use all my calls/ text allowance.

thank you,

Natasha

Re: My bill is higher this month

gmarkj — Mon, 03 Apr 2023 11:13:05 GMT

You pay a fixed amount for an allowance of calls, texts and data but not using them does not mean you get a reduction on your bill @Natlouknights

See if the guide below helps you get to the page so you can see why your bill was higher than expected.

There are also some guides about extra charges:

Re: My bill is higher this month

Breanna — Tue, 04 Apr 2023 09:36:57 GMT

Were you able to figure out the charges @Natlouknights?

Re: My bill is higher this month

Natlouknights — Tue, 04 Apr 2023 09:46:15 GMT

Thank you for explaining!

Re: My bill is higher this month

Natlouknights — Tue, 04 Apr 2023 09:46:42 GMT

No, there’s no info. I’m just assuming it’s gone up with inflation?

Re: My bill is higher this month

gmarkj — Tue, 04 Apr 2023 12:00:07 GMT

There was an increase (17.3% - 13.4% RPI plus 3.9% on top) which would have come into effect around now.

More information is on the link below @Natlouknights

https://www.o2.co.uk/prices