topic Re: Porting issues from Plusnet in Pay Monthly

Porting issues from Plusnet

siouxsiesioux — Mon, 27 Mar 2023 16:30:14 GMT

I have selected a new contract with O2 and I got my new Sim on Saturday 25th March. I had given my PAC code when i signed up but I have filled out the details again and it has been more than 24 hours and the number still has not ported and I have been on hold with customer services for 25 minutes now with no answer. I am really concerned at the level of customer service here... how do I actually get to find out what an earth is happening?????

Re: Porting issues from Plusnet

Bambino — Mon, 27 Mar 2023 17:12:19 GMT

@siouxsiesioux O2 doesn't port numbers on the weekend. See this guide: Migration & porting into O2 - O2 Community

For customer service:
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Porting issues from Plusnet

Buck21 — Tue, 28 Mar 2023 08:31:04 GMT

I am in the same boat, trying to be ported from Plusnet to O2. I requested on 23rd March and still waiting.

Re: Porting issues from Plusnet

TT3-0 — Tue, 28 Mar 2023 09:33:41 GMT

Seems a common problem, I’m with Three and been trying since the 16th March to move my number to O2. Seriously thinking of telling them to forget it, I’ll stay with Three

Re: Porting issues from Plusnet

Buck21 — Tue, 28 Mar 2023 11:39:02 GMT

Yay! porting was successful today. Highly commend recommend messaging @O2Sarah-