topic Number Port in Pay Monthly

Number Port

JB72 — Tue, 28 Mar 2023 08:23:28 GMT

Hi,

Just joined O2 and was meant to have my number ported over last week. It didn't happen for reasons unknown but rebooked for today. Now my old vod service on old iphone has gone off but the new temporary O2 number on the new iphone is still active. Is this normal? When i call the number i want ported it says the number is unavailable so i know the port hasnt happened.

Any help appreciated as new to all this and way out of my depth.

Thanks,

Re: Number Port

MI5 — Tue, 28 Mar 2023 09:06:23 GMT

@JB72

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Number Port

JB72 — Tue, 28 Mar 2023 09:18:20 GMT

Thanks MI5 but sadly they are just saying cant do anything for 24 hours as the port may happen...

Re: Number Port

MI5 — Tue, 28 Mar 2023 10:48:45 GMT

Fingers crossed @JB72

Re: Number Port

JB72 — Tue, 28 Mar 2023 10:55:24 GMT

Pleased to say the Port has now happened and all appears to be working, including the right number appearing in facetime and imessages. Well done 02 and thanks @MI5

Re: Number Port

MI5 — Tue, 28 Mar 2023 11:39:57 GMT

You're welcome @JB72