topic Re: Clear Vision - Scam? in Pay Monthly

Clear Vision - Scam?

A17 — Wed, 28 Dec 2022 20:19:22 GMT

Hi all,

I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract (it happened to be around when my contract expired). They also had basic info about my account such as my data usage, etc…

I agreed to a contract with them and gave them my PAC code (an error in hindsight) and have not heard anything from them since (not even an email confirmation). I called O2 up the next day to report the call and try and cancel the PAC request which they said they could do but when I rang up the day after to check, the person I spoke to didn’t think it could be cancelled.

I managed to find out that my number was due to port across on the 28th, and rang up every day before then to try and get the PAC request cancelled but despite being assured it could be done, today I seem to be losing service. I also logged into my O2 account which is now showing as not having an services with O2.

Does anyone have any advice?

Re: Clear Vision - Scam?

MI5 — Wed, 28 Dec 2022 20:27:04 GMT

@A17

Sounds like you need help from @O2Emma

Re: Clear Vision - Scam?

O2Emma — Wed, 28 Dec 2022 20:32:28 GMT

Hi @MI5 I will pick this up thanks.

Re: Clear Vision - Scam?

O2Emma — Wed, 28 Dec 2022 20:32:58 GMT

Hi @A17 I will send you a private message to look into this for you.

Re: Clear Vision - Scam?

G10 — Mon, 27 Mar 2023 19:03:56 GMT

Hi Emma my wife had exactly the same experience as A17 last Thursday 23 March. As she did not get promised confirmation email and found her o2 account had been closed, o2 customer services said she had likely been scammed and needed to contact her bank, they escalated to fraud department. This led to extreme stress. Today she received an email from Clear Vision saying they had set up a direct debit. She had no idea who this company was as o2 informed her she had transferred to a company called Symphony. On calling Clear Vision to cancel and get PAC code to transfer back to O2, they refused on both counts and said they had a verbal contract and there was no cooling off period. They also would not tell her the terms of the contract ie the monthly payment. Please can you help her get out of this situation. You should also be aware that this company is pretending to be you and on their website say they are partnered with you. Your customer service team admitted these 3rd party companies were stealing your customers. Serious action needs to be taken as they are asking for bank details and getting customers to give them PAC codes which is against security protocols

Re: Clear Vision - Scam?

Enlli — Mon, 27 Mar 2023 19:52:03 GMT

@O2Sarah- is on tomorrow morning hopefully she will be able to help.

Clear Vision is an O2 'Trusted Partner' with dubious sales techniques.

Re: Clear Vision - Scam?

Cleoriff — Mon, 27 Mar 2023 20:05:33 GMT

@O2Emma @A17
In 2021 we had another post about these scammers.

https://community.o2.co.uk/t5/Pay-Monthly/I-had-a-call-today-from-a-firm-called-Clear-Vision-trying-to/td-p/1482836

Re: Clear Vision - Scam?

O2Sarah- — Tue, 28 Mar 2023 07:19:40 GMT

Thanks for the tag @Enlli

@G10 Symphony are an o2 partner I will send you a private message about this.

Re: Clear Vision - Scam?

Cleoriff — Tue, 28 Mar 2023 12:40:33 GMT

@O2Sarah-

They also are like Ariel who offer only business contracts which are of no use whatsoever to people who want a personal contract.

We always advise customers to never take out a contract from a cold caller. The way they have treated @A17 is absolutely outrageous.

Re: Clear Vision - Scam?

Carm555 — Mon, 15 May 2023 17:17:20 GMT

Hello

I had the same experience last Wednesday 10/05/2023, but as yet I have had no contact from Symphony, and I cannot get O2 to keep my number - they misrepresented themselves and said they were from O2 and my contract was due for renewal also.

Can you help?

Carmel

Re: Clear Vision - Scam?

Cleoriff — Mon, 15 May 2023 17:57:51 GMT

@O2Emmaare you able to help @Carm555?

Re: Clear Vision - Scam?

O2Emma — Mon, 15 May 2023 18:18:07 GMT

Hi @Cleoriff I will pick this up thanks .

Hi @Carm555 I will send you a private message to look into this for you.

Re: Clear Vision - Scam?

Cleoriff — Tue, 16 May 2023 06:15:18 GMT

Thanks @O2Emma x

Re: Clear Vision - Scam?

Leaharvey — Sat, 15 Jul 2023 11:20:25 GMT

Hey did you get this sorted? My dad has been pushed via a cold call to change too and we need to cancel, clear vision are being horrible

please let me know

Re: Clear Vision - Scam?

Leaharvey — Sat, 15 Jul 2023 11:40:09 GMT

Please can you help my dad has had the same and he is so worried

Re: Clear Vision - Scam?

AmyJ1 — Wed, 14 Aug 2024 16:05:57 GMT

Hello,

I have been with Clear Vision for a few years now reading all these reviews is far from the experience that I have received from Clear Vision rest assured guys they are a genuine stockist of O2, I've had 3 upgrades with them so far, and will be sticking with Clear Vision for many years to come.

Amy

Re: Clear Vision - Scam?

madasaf1sh — Wed, 14 Aug 2024 16:20:33 GMT

@AmyJ1

As you posted on a year old thread, I am sorry to say but you sound like a bot or someone employed by this cowboy outfit...

Re: Clear Vision - Scam?

MI5 — Wed, 14 Aug 2024 19:23:54 GMT

Second one in 2 days trying to justify these dodgy partners.

Our warnings must be working

Re: Clear Vision - Scam?

AmyJ1 — Thu, 15 Aug 2024 16:31:33 GMT

not at all i just wanted to share my experience with the company as i have been with them many years would be a shame if i did not speak up.

Re: Clear Vision - Scam?

madasaf1sh — Thu, 15 Aug 2024 16:46:09 GMT

What a coincedence that they have an employee called Amy ???

https://uk.trustpilot.com/review/clearvisioncomms.co.uk?stars=1