topic Bill extra charges in Pay Monthly

Bill extra charges

ETohme — Mon, 27 Mar 2023 14:10:20 GMT

I have 47.16 pounds of extra charges, what is this?

Re: Bill extra charges

blissgirl — Mon, 27 Mar 2023 14:17:11 GMT

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Bill extra charges

MI5 — Mon, 27 Mar 2023 14:23:51 GMT

@ETohme

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks