topic Re: Why are o2 rude and useless in Pay Monthly

Why are o2 rude and useless

Mnm2023 — Fri, 24 Mar 2023 10:31:59 GMT

30 minutes on call for the adviser to hang up on me without being able to tell me if I need to visit the same store to return a handset under the o2 switch up

Re: Why are o2 rude and useless

gmarkj — Fri, 24 Mar 2023 10:38:21 GMT

If you mean you want to cancel the upgrade/new deal, and you did it in a store originally, then yes you need to go back to the same store @Mnm2023

I can't find anything about this on the guide ( ) or the extended help page (https://www.o2.co.uk/help/pay-monthly/o2-switch-up-faqs ) so will ask if @Chris_K can confirm one way or another...

Re: Why are o2 rude and useless

Chris_K — Mon, 27 Mar 2023 14:57:10 GMT

@Mnm2023 wrote:

30 minutes on call for the adviser to hang up on me without being able to tell me if I need to visit the same store to return a handset under the o2 switch up

Hi there,

This would be less to do with any specific Switch Up policies and more related to our Change of Mind policy which you can find more of here. Long story short, you can return to any store.