topic Re: Loyalty discount in Pay Monthly

Loyalty discount

andandy — Mon, 20 Mar 2023 12:00:02 GMT

Added 4 new lines to my address and was told all will be eligible for a discount of 20%. So far nothing has been applied and getting nowhere with customer (no)services. O2 is slipping to very low levels of service.

Re: Loyalty discount

MI5 — Mon, 20 Mar 2023 13:03:50 GMT

@andandy

You need to follow the guide here under Multisave to apply.

Re: Loyalty discount

andandy — Tue, 21 Mar 2023 11:05:54 GMT

Hi @MI5 already done all of this.

Re: Loyalty discount

MI5 — Tue, 21 Mar 2023 11:51:23 GMT

@andandy

I'll ask @O2Sarah- to check for you.

Re: Loyalty discount

andandy — Tue, 21 Mar 2023 12:39:51 GMT

Thanks

Re: Loyalty discount

O2Sarah- — Thu, 23 Mar 2023 08:19:39 GMT

Thanks for the tag @MI5

@andandy I will send you a private message so we can look into this.