topic Re: Billing issue. in Pay Monthly

Billing issue.

Scuffers — Tue, 21 Mar 2023 09:12:30 GMT

Hello, I have been unable to pay my talk plan and device plan on one of my phones due to a 'Payment processing' error on the webpage, I haven't made a payment for it to process because this message is appearing all the time. multiple times I have called, yet still they have not sorted it, this is now starting to gather up arrears, Ive emailed a complaint, emailed the CEO and still nothing has been returned with answers.

I am literally on the verge of doing myself in, can't bare this stress anymore. Im cognitively unable to fight and chase anymore.

Re: Billing issue.

MI5 — Tue, 21 Mar 2023 09:56:14 GMT

@Scuffers

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Billing issue.

Breanna — Wed, 22 Mar 2023 10:33:58 GMT

Were you able to get in touch with the payment management team @Scuffers?

Re: Billing issue.

Scuffers — Thu, 23 Mar 2023 08:01:13 GMT

No this has not been resolved. I am still unable to make a payment.

Re: Billing issue.

gmarkj — Thu, 23 Mar 2023 08:14:41 GMT

Did you reach out to the payment management team @Scuffers ?