topic Re: Support issues porting number in Pay Monthly

Support issues porting number

CPACProblem — Wed, 01 Mar 2023 11:44:47 GMT

I’m trying to port my number to a new O2 sim only pay monthly plan.

I’ve tried contacting support and I was in a discussion and now all I’m getting repeatedly is :

“Sorry, we're extremely busy right now, so I can't put you through. If you would like to try again later, I'll check our agent availability again. Here’s a link with a range of articles available that may help with your query - https://www.o2.co.uk/help”

I genuinely don’t know if my number is being ported or not at this stage as I’ve given my PAC twice. Once at signup and once again on the chat. Even then they wanted to send me a new SIM, even though I’d literally just activated the one they just sent in the post.

To be honest, I might just cancel the contract and go with EE as I’m within 14 days. I can’t get in touch with anyone, so I’m paying for nothing.

I’m completely stuck. Anyone got any ideas before I start the cancellation process?

Re: Support issues porting number

madasaf1sh — Wed, 01 Mar 2023 12:05:26 GMT

@CPACProblem

Give customer services a call on 0344 809 0202 and they will be able to find out what is happening, as the code may have been rejected by the donor network, for non payment, contract issues, or security checks, or its just failed validation by the donor network.

Re: Support issues porting number

CPACProblem — Wed, 01 Mar 2023 12:22:07 GMT

Thank you. I managed to get through to support via cancellations in the end.

A very helpful lady told me the porting was already underway, completion tomorrow which is great. Not sure why the chat was so confused about it.

all sorted 👍🏻

Re: Support issues porting number

Joe97 — Fri, 27 Oct 2023 17:55:27 GMT

I've been waiting 8 days for my number to go over. Keep being told 24 hours and it still doesn't work. Joke.

Re: Support issues porting number

Enlli — Fri, 27 Oct 2023 18:02:03 GMT

Being told 24 hours is just an excuse to get you off the line.

I doubt nothing will happen now until next week as transfers dont go through on weekends

Re: Support issues porting number

Oxonian — Fri, 03 Nov 2023 21:34:13 GMT

@Joe97

Has your problem been resolved or is it still ongoing ?