topic Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com in Pay Monthly

Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection company

anonposter — Wed, 01 Mar 2023 10:39:16 GMT

Took out a sim only contract in September time, cancelled within 14 day cooling off period. Was then charged for next 2 months and received a bill for £95 (in November time). Contacted o2 and they said it was an error on their part and I didn't owe anything, was told to cancel the direct debit and they would issue a refund for the 2 months I was charged. I never received the refund. In January I get a letter from a debt collection company saying I owe o2 ~£60 (£95 minus the refund I never received). Multiple calls to o2 (at least 6 times) in an attempt to resolve this, that they'll do a 'write off reversal' with the debt collection company and pay me the refund (ongoing since late Jan/early Feb). Still no refund and the debt is still showing on the debt collecters website.

Where do I go from here? Keep having false promises from o2, this has been going on for 4 months now and I'm still out of pocket with the stress of a debt hanging over me I don't even owe.

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

anonposter — Wed, 01 Mar 2023 10:58:39 GMT

Just to add, I've spoken to both the customer service department and payment management regarding this

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

gmarkj — Wed, 01 Mar 2023 11:11:14 GMT

You can try raising a complaint @anonposter.

Using the Resolver option seems to work.

https://www.o2.co.uk/how-to-complain

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

Verbalherman — Thu, 27 Jun 2024 21:02:46 GMT

Sadly I'm having the same problem.

It's been going on for 8 months.

Did you ever get your issue resolved ?

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

Enlli — Thu, 27 Jun 2024 21:23:23 GMT

@Verbalherman

@anonposter Posted 15 months ago. Don't know if they will still be around

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

Verbalherman — Fri, 28 Jun 2024 07:34:27 GMT

I know , I want to if they managed to get the matter resolved.

I'm 8 months in and still no further along.

Re: Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection com

Oxonian — Sat, 29 Jun 2024 19:20:18 GMT

@Verbalherman

What we are trying to say is that @anonposter joined this forum on 1 March 2023, made the two posts above and has not logged into this site since :-

We understand that you want to establish if they got their problem resolved ; what we are saying is that it is highly unlikely that they will see your post. 👍