topic Re: Tap2bill in Pay Monthly

Tap2bill

Andysurt — Sun, 21 Jun 2020 11:19:10 GMT

Hi can anyone help me !

I am being charged crazy amounts each moth for premium text 03330030581 code number 88222 can anyone advise me what to do and can I get my money back thanks

Re: Tap2bill

O2Karl — Sun, 21 Jun 2020 11:27:12 GMT

Hi @Andysurt

Have you text STOP ALL to 88222?

Re: Tap2bill

Cleoriff — Sun, 21 Jun 2020 11:25:16 GMT

Hi @Andysurt

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Re: Tap2bill

Cleoriff — Sun, 21 Jun 2020 11:35:09 GMT

Just to add

You need to contact Tap2Bill. If you phone, call during working hours, or you can email customer.service@tap2bill.com. Give them the number that was charged and they should be able to tell you who was actually responsible.

When you know who was responsible, you need to contact them to insist on a FULL refund

@Payforit_Sucksadvice here https://community.o2.co.uk/t5/Pay-Monthly/Re-Tips-to-avoid-unexpected-charges-on-your-bill/m-p/1362691/highlight/true#M203087

Re: Tap2bill

Gilly72 — Sun, 16 Jan 2022 11:23:16 GMT

Same here. What has happened to you?

Re: Tap2bill

Loopylass40 — Mon, 20 Feb 2023 11:57:15 GMT

Oh I’m the same 😳 contacted 02, not a lot they can do gave me another number to ring.

🤞they can help me out 🤞

Re: Tap2bill

mmmmmmmmmmmmm — Tue, 19 Mar 2024 11:24:33 GMT

I’ve spent two months complaining to 02 about this I have no idea who this company is but they have done me out of a lot of money

Re: Tap2bill

Oxonian — Tue, 19 Mar 2024 18:57:59 GMT

@mmmmmmmmmmmmm

Re-opening a long-dormant thread on this forum is not the best way to get a prompt response ! 👍

These guides might be of help to you :-

Good luck. 😀