topic Re: Pure card gift card in Pay Monthly

Pure card gift card

Buck1981 — Sun, 19 Feb 2023 10:25:04 GMT

I still haven't received my purecard gift card from when I renewed my contract back in Dec 22. I've received an email saying that it's on its way and needs to be registered within 3 months but as of yet still haven't actually received the card. Any help you can give me about this would be well appreciated.

Re: Pure card gift card

jonsie — Sun, 19 Feb 2023 10:47:06 GMT

How will I receive my digital gift card?

Your digital gift card will be emailed to you 90 days after purchase if you remain on an eligible contract. The email will be issued from o2@purecard.com and will contain instructions on how to register your digital gift card.

If you have claimed online and your digital gift card hasn't arrived within 95 days of purchase please contact our customer service team on 0345 600 2098* or email help@o2redeem.co.uk.

Lines are open Monday-Sunday 8am-8pm.

Re: Pure card gift card

Cleoriff — Sun, 19 Feb 2023 10:50:00 GMT

@Buck1981

All info is here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions

If you need any help then contact O2

Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.