topic Re: I just joined O2 but already regret in Pay Monthly

I just joined O2 but already regret

RTM — Tue, 14 Feb 2023 16:27:49 GMT

I just joined O2 from another provider and received my SIM card today. I am trying to contact 202 to request the transfer of my old number but have been in a quee for 70 minutes (expectation was 15 minutes). If this is the type of customer service I will get with O2, better to cancel now. Such a nightmare in the first call.

Can someone please inform what shoud I do to cancel my O2 within the initial 14 days days?

Re: I just joined O2 but already regret

MI5 — Tue, 14 Feb 2023 16:40:57 GMT

@RTM

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: I just joined O2 but already regret

madasaf1sh — Tue, 14 Feb 2023 17:20:44 GMT

@RTM

Having had to ring EE today, hold time was about an hour to get through to someone... `

Unfortunately no one wants to work in Call Centres due to the constant abuse by the Great British Public, daily, and been paid crap wages, hence call wait times are going through the roof, not just o2...