topic No mobile data after porting my number from EE in Pay Monthly

No mobile data after porting my number from EE

Joshaholix — Mon, 13 Feb 2023 20:41:58 GMT

I bought a phone contract from O2 and ported my number in from EE. Before the port, on the temporary number my mobile data was working fine, however after the port I’ve got no mobile data. It says ‘this information is not available at this time’ On myo2.

After calling customer services I was told the back office team will look into this and it’ll take 5 workings days to resolve. Is this normal? It’s not giving me much faith in O2, and am debating on returning the contract.

Re: No mobile data after porting my number from EE

madasaf1sh — Mon, 13 Feb 2023 20:52:15 GMT

@Joshaholix

Have you tried using mobile data at all, as this could be myo2 not updating straight away? as it can take 24 to 48 hours to update..

Have you tried a network settings reset on your phone, to see if its not your phone getting its knickers in a twist

Losing data access isn't normal so sounds like something in the back end isn't working as it should...

Just remember to cancel the contract you have to port out back to EE, and start a new contract with them, and you could have the same issue with EE or any other network..

All network Porting Teams use 5 days as time to resolve issues, as its the standard amount of time..

Re: No mobile data after porting my number from EE

Joshaholix — Mon, 13 Feb 2023 20:57:19 GMT

The port date was Thursday 9th, and I’ve been unable to use data out of Wi-Fi since.

I’ve tried everything O2 customer service has thrown at me in order to try get it working. I get the same outcome if I put my O2 sim in my partners phone.

Re: No mobile data after porting my number from EE

madasaf1sh — Mon, 13 Feb 2023 21:07:18 GMT

@Joshaholix

Let me tag @O2Sarah- who is the o2 advisor, and she may be able to help.

Look out for a PM from Sarah, tomorrow morning.

Re: No mobile data after porting my number from EE

MiguelViana7 — Mon, 13 Feb 2023 22:33:43 GMT

Hello there, did you get anywhere with this? I'm having the exact same problem

Re: No mobile data after porting my number from EE

O2Sarah- — Tue, 14 Feb 2023 08:08:06 GMT

Thanks for the tag @madasaf1sh

@Joshaholix I will send you a private message so we can check your account.

Re: No mobile data after porting my number from EE

Joshaholix — Tue, 14 Feb 2023 10:55:51 GMT

After an account refresh I have no service.

I didn’t think this could get any worse 🙃

Re: No mobile data after porting my number from EE

Joshaholix — Tue, 14 Feb 2023 11:13:54 GMT

Nope. Still no data, in fact no service what do every now.

Re: No mobile data after porting my number from EE

MiguelViana7 — Tue, 14 Feb 2023 12:36:34 GMT

I've been waiting for 5 days now, no luck, but at least I have service. Who did the account refresh for you?

Re: No mobile data after porting my number from EE

Joshaholix — Tue, 14 Feb 2023 13:08:57 GMT

Sarah, one of the o2 community people. However, since doing the refresh and my sim not working at all, she’s not responding to my messages.

Re: No mobile data after porting my number from EE

MiguelViana7 — Wed, 15 Feb 2023 12:23:45 GMT

@Joshaholix Any updates? I still have service but no data.

Re: No mobile data after porting my number from EE

Joshaholix — Wed, 15 Feb 2023 12:29:44 GMT

I’ve got no service and keep being told 5 working days for it to be fixed.

O2 customer service are useless!

Re: No mobile data after porting my number from EE

Joshaholix — Wed, 15 Feb 2023 20:15:59 GMT

Still no response from the O2 advisor helping me. I’m sure I’m being ignored! What dreadful service!

Re: No mobile data after porting my number from EE

madasaf1sh — Wed, 15 Feb 2023 20:31:57 GMT

@Joshaholix

The person from o2 who was helping you, isnt on shift today.. And to be honest this is a quasi official support route, as its meant as a customer to customer forum, and not an instant support service..

I would expect you to hear from them tomorrow when they are back on tomorrow

You can check on the Tech Support board for the rota.

Re: No mobile data after porting my number from EE

Joshaholix — Wed, 15 Feb 2023 20:34:00 GMT

I sent a few messages yesterday that weren’t responded to. Not getting my hopes up for a reply.

Re: No mobile data after porting my number from EE

MiguelViana7 — Thu, 16 Feb 2023 13:04:31 GMT

Same boat here mate, promises of forms being filled out but no replies after that, I appreciate that the people here on the forum are doing their best to help but this is just not getting anywhere.

Re: No mobile data after porting my number from EE

madasaf1sh — Thu, 16 Feb 2023 13:20:26 GMT

@MiguelViana7

You need to call o2 on 0344 809 0202 or 202 from your o2 phone, as that will be better and quicker way to get help...

Re: No mobile data after porting my number from EE

MiguelViana7 — Thu, 16 Feb 2023 13:39:02 GMT

That was actually my first course of action, calling is even less effective than getting help through here, I've had at least 3 forms filled out for me that have so far resulted in nothing, I've been waiting since Friday the 10th for a resolution and no luck so far. I'm going on holiday this weekend and I've resorted to buying a PAYG SIM to cover my data while I'm abroad..

I even went into my local O2 shop and they said they couldn't do anything for me in there.

Really unhappy with this.

Re: No mobile data after porting my number from EE

Joshaholix — Thu, 16 Feb 2023 16:44:03 GMT

Any update? I’ve got a new sim and can make calls and text, but still no data!

Re: No mobile data after porting my number from EE

madasaf1sh — Thu, 16 Feb 2023 16:48:08 GMT

@O2Emma / @O2Helen01

Can you have a look into this please for @Joshaholix and @MiguelViana7 as they seem to be stuck in purgatory trying to sort the data issue out, and get back to using Mobile Data..