topic Re: Refund deposit in Pay Monthly

Refund deposit

Jordan1990 — Thu, 09 Feb 2023 20:00:47 GMT

Hi there i tried to place order for a new phone however after you took £30 deposit it then said i needed to pay a further £400 due to my credit history so im not going to do that so i need my £30 deposit back thanks

Re: Refund deposit

Enlli — Thu, 09 Feb 2023 20:10:17 GMT

We are all customers here so can't access accounts.

The £30 will have been ringfenced by your bank but it won't have been paid across as yet

You need to contact Sales

you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or message them

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Refund deposit

madasaf1sh — Thu, 09 Feb 2023 20:42:01 GMT

@Jordan1990

Nothing o2 can do about this, you need to speak to your bank, and see if they can clear the pending transaction, otherwise it will be between 24hrs and 7 days for it to be released back to your available funds.