topic Re: O2 put me on a diff contract to what was agreed and they sent thats more expensive!! in Pay Monthly

O2 put me on a diff contract to what was agreed and they sent thats more expensive!!

AH28 — Tue, 31 Jan 2023 20:44:48 GMT

So spoke to O2 on the phone as app didnt have all the info, agreed a package, was sent the contract to review and agreed to it. BUT ive now been put on a doff contract that is more expensive!

So after 45mins sorting out a contract and now well over combined 90mins on hold today still not fixed.

Anyonr else have this? Report to FCA for contract breaches?

Re: O2 put me on a diff contract to what was agreed and they sent thats more expensive!!

jonsie — Tue, 31 Jan 2023 20:51:49 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: O2 put me on a diff contract to what was agreed and they sent thats more expensive!!

AH28 — Wed, 01 Feb 2023 13:48:42 GMT

I have been on hold for over 3 hrs in 2 days to get thru to o2 in order to resolve there error. If you work for them maybe you can get someone to call me to resolve?