topic Re: Call forwarding not working - sim card error message in Pay Monthly

Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 10:59:29 GMT

My Partner had been trying to call me this morning and it wasn't coming through. We figured out it was diverting to my work number. 2 days at work I had set the call forwarding to my work number as I always do when in the office as I don't have access to my mobile phone. I disabled it at the end of the work day when I left. I checked this morning in the settings and it says no number set. When I tried to set a number for the call forwarding option it gave me a weird sim card error message and told me to try again later or check my network status. Eventually I used the short code ##002# to remove all call forwarding options and that worked. My partner then managed to phone my mobile. However using the short code also removed my other call forward option to divert to voicemail. I tried to set them back up and got the same sim card error message. What has happened and how can I fix this? I looked at other posts which suggested turning off wifi calling which I did in my settings but that didn't make any difference, same goes for restarting my phone. Any ideas how to get this working again?

Re: Call forwarding not working - sim card error message

MI5 — Wed, 01 Feb 2023 11:00:46 GMT

@Zenthi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 11:04:12 GMT

Ok thanks I will have to try and get hold them in my lunch hour. I just didn't know if anyone else had same the issue and knew what I needed to ask for when I call o2 to try and get it resolved quicker.

Re: Call forwarding not working - sim card error message

MI5 — Wed, 01 Feb 2023 11:14:08 GMT

@Zenthi

There has been some reported issues with call forwarding recently, but no feedback on a fix as yet.

Re: Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 11:14:53 GMT

@MI5 Where has that been reported please?

Re: Call forwarding not working - sim card error message

MI5 — Wed, 01 Feb 2023 11:16:31 GMT

On the forum @Zenthi

Re: Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 11:21:08 GMT

@MI5 sorry I did a search on the forum but can't find any recent post about call forwarding other than mine and one other today but their issue was different

Re: Call forwarding not working - sim card error message

MI5 — Wed, 01 Feb 2023 11:24:26 GMT

@Zenthi

Did you try dialing 1750 to turn voicemail back on?

Re: Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 11:26:30 GMT

@MI5 No I haven't tried that as I haven't turned my voicemail off. It's still working as far as I know its just not set as a call forwarding option on my phone.

Re: Call forwarding not working - sim card error message

MI5 — Wed, 01 Feb 2023 11:32:56 GMT

@Zenthi

##002# usually cancels voicemail as it clears all diverts.

Re: Call forwarding not working - sim card error message

Zenthi — Wed, 01 Feb 2023 11:34:16 GMT

@MI5 Right ok I didn't know it cancelled the voicemail being on, just that it was not diverted to that anymore. Ok I will have to go some more checking, thanks for your help.